1. Key Aspects of Verbal and Nonverbal Communication in Televideo

2. Index 1.Key aspects of Televideo communication 2.Verbal and Nonverbal communication issues in videoconferencing

3. Key Aspects o All participants should be informed and consented o Sit in front of the camera or adjust camera accordingly o Pay full attention during the televideo appointment  Turn your cell phone to silent mode  Avoid chit-chat during the appointment o Listen carefully o Note facial expressions and gestures o Mute microphone while not speaking

4. Verbal Communication o Start with small talk for few minutes o Avoid shouting or raising your voice o Avoid misunderstandings by spending more time explaining educational and treatment issues o Summarize regularly to prevent misunderstandings o Let the other end know if you don’t understand what they are saying o Involve the other clinicians or family at the patient’s end if unclear

5. o Clinical skill cycle  Make eye contact  Focus on what client is saying  Listen o Concentrate more—Interviewing takes longer than face to face and requires more concentration o Silence does not mean “Yes” or “No” o Avoid heavily patterned clothing to reduce distraction o Avoid wearing jewelry that reflects light or moves a lot Non-verbal Communication