1. ONLINE SHOPPING

2. Refers to buying and selling of goods and services using websites accessed through the internet physical goods such as clothes and books services or non physical such as downloads

3. Online shops process ◦ Websites display goods ◦ Customers add to the virtual basket ◦ Select check out ◦ Pay for the goods ◦ Goods despatched and delivered

4. Online booking system ◦ Displays event available ◦ Select flights/holiday ◦ Enters personal details ◦ Payment is made and confirmed ◦ Confirmation email with the ticket

5. The features of the online shopping/booking ◦ Sort and search for goods ◦ Images provided ◦ 24/7 availability ◦ Comprising of prices ◦ Recommendation ◦ Customers feedback ◦ Bookable delivery service

6. Advantages ◦ Far greater choices as your not limited to one geographical area ◦ 24/7 all year ◦ Able to find the best prices ◦ You can do it from home ◦ You have the right to return the goods within 7 days ◦ You can read other users review

7. Disadvantages ◦ You need internet and computer skills ◦ You can not pay by cash ◦ You can not touch the product ◦ Usually have to pay for delivery ◦ You need to submit personal details online ◦ There is a chance of your details used in a fraud

8. Online auctions ◦ They are similar to traditional auctions but the buyers and sellers from all around the world.

9. HOW DO ONLINE AUCTIONS WORK? ◦ Seller and bidder create online account ◦ Sellers supplies a description and photograph of an item for auction ◦ The bidder with the highest bid at a scheduled time wins the item ◦ The bidder is obliged to buy the item they have won in the auction ◦ The seller and bidder exchange emails to arrange payment and delivery

10. Features and benefits of online auctions ◦ Bidders can search for item they want ◦ Bidders can see the status of their bids ◦ Changes can be made before the scheduled end time ◦ Users of the auction service can rate each others ◦ Sellers can choose to make an item available for purchase immediately rather than have bidders bid for it ◦ Secure payment arranged by the auction site ◦ Third party payment can be arranged such as paypal

11. Online Banking ◦ Users create a secure online account ◦ Money can be transferred electronically ◦ Payments can be made to other accounts ◦ View and download account details, transactions and other promotions ◦ Pay bills online