1. for Administrative Professionals

2. Objectives At the end of this session you should be able to … Navigate in AiM Create a Customer Request Search for a Customer Request by Transaction # Advanced Search Criteria Research Work Order Information regarding Status Notes Cost Analysis Know Who to Contact with Questions

3. Navigate in AiM How to Submit a Customer Request How to Search for a Customer Request by: TRANSACTION # ADVANCED Search Criteria http://www.uncw.edu/

4. Create a Customer Request How to Create a Customer Request How to Search for a Customer Request by: TRANSACTION # ADVANCED Search Criteria http://www.uncw.edu/

5. Search for a Customer Request How to Search for a Customer Request by: TRANSACTION # ADVANCED Search Criteria http://www.uncw.edu/

6. Customer Request Tutorials How to Submit a Customer Request How to Search for a Customer Request by: TRANSACTION # ADVANCED Search Criteria http://www.uncw.edu/

7. Work Order Information The Burning Questions??? Is the job finished? What was done? How much did it cost? And the Answer is… Status Notes Cost Analysis http://www.uncw.edu/

8. Still Have Questions????

9. AiM …This is just the Beginning…