1. Professional Standards and Characteristics of Health Care Workers

2. Looking Professional

3. Proper Hygiene Clean hair Clean hair Brush and floss teeth Brush and floss teeth Bathe daily Bathe daily Use unscented deodorant Use unscented deodorant Wear hair up Wear hair up Keep short nails Keep short nails

4. Proper Dress Clothes neat, clean, in good repair Clothes neat, clean, in good repair No extreme fashion No extreme fashion No undergarments showing No undergarments showing Keep jewelry to a minimum Keep jewelry to a minimum Wear name badge Wear name badge Wear appropriate shoes Wear appropriate shoes

5. Honesty A health care worker needs to be honest. A health care worker needs to be honest. Many of these careers deal with very confidential information about their patients (clients). Many of these careers deal with very confidential information about their patients (clients). It is important to be trusted with such information on a need-to- know basis and not share with others. It is important to be trusted with such information on a need-to- know basis and not share with others.

6. An employer should expect that an employee bill patients appropriately and not for things they did not receive. An employer should expect that an employee bill patients appropriately and not for things they did not receive. An employee should not use the institutions things for personal use. An employee should not use the institutions things for personal use. The employee should be truthful and work their full shift, being especially careful of lunch and break times. The employee should be truthful and work their full shift, being especially careful of lunch and break times. Honesty

7. Empathy A health care worker needs to develop empathy. A health care worker needs to develop empathy. This is the ability to relate to another person’s situation (putting yourself in someone else’s shoes) without feeling sorry for them. This is the ability to relate to another person’s situation (putting yourself in someone else’s shoes) without feeling sorry for them.

8. Dependability Dependability is another important characteristic. Dependability is another important characteristic. The employee must be reliable The employee must be reliable

9. Life-Long Learning It isn’t enough to learn information only to pass the tests and obtain your degree, but health care workers need to always be learning new information, skills, and technology so they can offer the best care possible to their patients. It isn’t enough to learn information only to pass the tests and obtain your degree, but health care workers need to always be learning new information, skills, and technology so they can offer the best care possible to their patients.

10. Teamwork One needs to have the ability to work in groups. One needs to have the ability to work in groups. The team is needed to take care of patients. The team is needed to take care of patients. The environmental team cleans the room, the doctor’s direct patient care, the nurses administer medications and do dressing changes, physical therapy helps the patient to walk, respiratory therapy help the patient to breathe, phlebotomy draw the blood for tests done by clinical lab scientists, as so forth. The environmental team cleans the room, the doctor’s direct patient care, the nurses administer medications and do dressing changes, physical therapy helps the patient to walk, respiratory therapy help the patient to breathe, phlebotomy draw the blood for tests done by clinical lab scientists, as so forth.

11. Remember you only have a few minutes to make a good impression. Remember you only have a few minutes to make a good impression. Teamwork