1. Job Design Job Enlargement Definition: a job that combines a series of tasks into one new broader job to give employees variety and challenge

2. Job Design Job Enlargement in Frontier Smaller airports rely heavily on Job Enlargement “Cross Utilization Agent”

3. Job Design Will Rogers Airport 25 minutes Tasks include: –Ticket Booth –Working the ramp –Marshalling in the plane –Loading plane with luggage

4. Job Design What Frontier learns: Efficient Saving money Agents are not presentable Not creating a great image for the company

5. Job Design Fixing the situation CEO meets with head executives to discuss a better strategy

6. Goals in an Organization Mission Statement Definition: a broadly stated definition of the organizations basic business scope and operations that distinguishes it from similar types of organizations. A well designed Mission statement can enhance employee motivation and organizational Performance

7. Goals in an Organization Frontier’s Mission Statement “A Whole Different Animal” CEO wants Frontier to be the airline for “people who hate airlines”

8. Goals in an Organization The clip Quizzing Tui on the Mission Statement If he knows it and understands it ***show clip after this slide***

9. Goals in an Organization The Clip CEO impressed In the end, reveals himself to Tui Appoints him Chairman of Branding Committee