1. Training and Marketing: Setting End-Users Up for Success Leah Bergman E-Learning Specialist University of Dayton June 17, 2010

2. Overview About UD Our Team Our Instance of Sakai Transition to Sakai Training Marketing Lessons Learned

3. The University of Dayton Located in Dayton, Ohio Private, Catholic Marianist University Established in 1850 7000 Undergraduate Students, 3000 Graduate Student 400 Faculty

4. UD’s E-Learning Team Training and Support  Ryan Allen – Senior E-Learning Specialist rallen1@notes.udayton.edu  Leah Bergman – E-Learning Specialist lbergman1@notes.udayton.edu  Jerry Timbrook – E-Learning Specialist timbroje@notes.udayton.edu Development  Paul Dagnall – Web Developer pdagnall1@notes.udayton.edu  Matt Mize – Systems Administrator mmize1@notes.udayton.edu http://learn.udayton.edu

5. St. Isidore of Seville Patron Saint of Students & Computers

6. Transition from WebCT to Sakai 3% Isidore 41% Isidore 64% Isidore Number of Courses

7. Training Challenges Challenges Poor attendance Varying technical abilities Different learning styles Technophobia Teaching people to “learn to fish”

8. Offer Incentives Free food T-shirts

9. Host Different Sessions Mastering Isidore Isidore Tool Spotlight One-on-one Sessions

10. Mastering Isidore Two hour hands-on session Cover the basics Demonstrate help resources

11. Isidore Tool Spotlights One hour hands-on session Cover 1 or 2 tools in- depth Utilize handouts

12. One-on-One Sessions Come prepared: build course files ahead of time Work at an individual pace

13. Training: Sometimes A Team Effort

14. Training Stats 140 faculty attended Mastering Isidore sessions 328 faculty attended Isidore Tool Spotlight sessions 78% of faculty attended at least one Isidore workshop Training sessions were rated the most effective way of getting help with Isidore

15. Marketing How are we going to get faculty and staff excited about learning about and using a new system? Messages we wanted to relay: Isidore is fun Isidore is easy to learn/use We’re here to help

16. February 2009

18. March 2009

19. Help with the Move

20. Course Move Confirmation

21. April 2009

23. August 2009

25. October 2009

28. Lessons Learned Teamwork works best

29. Lessons Learned Teamwork works best Listen to your customers

30. Lessons Learned Teamwork works best Listen to your customers Don’t be afraid to try something different

31. Lessons Learned Teamwork works best Listen to your customers Don’t be afraid to try something different Ask for help and utilize community resources