1. Restaurant Terminology Part 2

2. Front of the House FOH Living/dining room Where the “show” happens

3. Skills friendly, exhibit good customer service skills, and can handle customer complaints effectively know the basics of your menu and beverage selections

4. Wait Staff high paced, quick turnover rate each day = fast pace quiet, intimate, and slow- paced = fine dining, knowledgeable of the type of food, basic familiarity of wine and mixed drinks

5. Host meet, greet, and seat customers friendly and courteous organized person who is comfortable multi- tasking

6. Bartender tops on the front-of-the house job ladder have a wide knowledge of mixed drinks, be friendly to both customers and staff and be a good listener Honest handles a lot of cash

7. Busboy first promotion a dishwasher ideal for a high school student bus the dining room tables excellent way to gain exposure to all parts of the restaurant

8. Managers General Manager Restaurant Manager Assistant Restaurant Manager Restaurant Kitchen Manager Bar Manager