1. Copyright © 2004 VMware, Inc. All rights reserved. Service Contracts Overview

2. 2 Copyright © 2004 VMware, Inc. All rights reserved. Service Contracts Overview Document Control

3. 3 Copyright © 2004 VMware, Inc. All rights reserved. Service Contracts Overview Process Screenshots Service Contracts Overview

4. 4 Copyright © 2004 VMware, Inc. All rights reserved. Service Contracts Overview Test Questions How do you know if a contract is in the US or IE org? What does it mean if a contract is in Renewed Expired status? What does the Signed status indicate? Where can you find notes about a contract? What does it mean if the AR Interface box on the Pricing/Billing tab is checked? Can a contract line have a different status from the contract header? On the sub line Effectively tab, what is indicated by the Level field? Where will you find the instance numbers of products associated with a contract? If a sub line has been terminated, where will you see the evidence of it?