1. Balkan Area Goals 1. Institutional building and strengthening 2. Decentralization 3. HR Management 4. Fighting corruption 5. Developing citizens participation 6. Improving service delivery UNDESA Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi

2. Institutional building and strengthening Centre of Government Centre of Government Judiciary Judiciary Local Government Local Government Central unit for implementation of civil service Central unit for implementation of civil service Control/Supervisory bodies Control/Supervisory bodies UNDESA Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi

3. Decentralization Competences Competences Financial authonomy (property, taxes, collecting…) Financial authonomy (property, taxes, collecting…) Management of public services Management of public services Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

4. Human Resources Management Professional and merit based administration Professional and merit based administration Depoliticized administration Depoliticized administration Ethical standards Ethical standards Training Training Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

5. Fighting corruption Regional cooperation Regional cooperation Promoting rule of law based culture Promoting rule of law based culture Increasing transparency Increasing transparency Anticorruption laws, mechanisms and procedures Anticorruption laws, mechanisms and procedures Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

6. Developing citizens participation Legal preconditions Legal preconditions Participatory culture and building community identity Participatory culture and building community identity Cooperation between Government and civil society Cooperation between Government and civil society Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

7. Improving service delivery Simplification of administrative procedures Simplification of administrative procedures Setting of standards Setting of standards ICT ICT Client oriented services Client oriented services Introducing competition (contracting out, privatization, ) Introducing competition (contracting out, privatization, ) Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

8. Areas of cooperation Civil service reform Civil service reform Downsize P.A. staff Downsize P.A. staff Improvement of civil service performance Improvement of civil service performance E-government E-government Standards Standards Improving service delivery Improving service delivery Decentralization Decentralization Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

9. Activities Networking Networking Exchange of information, best practices Exchange of information, best practices Conferences, Meetings Conferences, Meetings Education, training Education, training Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA