1. 20041 OVERVIEW

2. 2 VISION To promote social justice and economic growth with the social partners by transforming relations in the labour market This will be achieved by delivering high quality, low cost, dispute resolution and prevention services CCMA

3. 20043 MISSION STATEMENT For ourselves we hold dear professionalism, integrity and service and the value of sharing trustworthy relationships For the CCMA we hold ourselves accountable for sustaining our vibrant diverse community, united by a thirst for learning and strengthened by self-discipline For the public we hold fast to our commitment to transforming labour relations by resolving disputes fairly and sharing our knowledge widely For Africa we hold high the ideals of equity, social justice and shared prosperity CCMA

4. 20044 CCMA VALUES Integrity Non-discrimination, embracing diversity Maturity Accountability Service and teamwork CCMA

5. 20045 CCMA STRUCTURE CCMA Governing Body Director National Registrar Operations & Information Finance Information Technology Administration ETD Human Resources NSC Dispute Resolution NSC Dispute Management NSC Institution Building CSC Provincial Commissioners Registry

6. 20046 AREAS OF FOCUS Dispute resolution: o Pre-conciliation o Conciliation o Arbitration o Con/Arb o Facilitation Dispute management Institution building CCMA

7. 20047 CCMACCMA Key statistics for 2003/2004

8. 20048 CCMA CASELOAD BY ISSUE Note: Other includes BCEA, EEA, SDA, UIA

9. 20049 CCMACCMA CASELOAD BY SECTOR (OTHER SECTORS LESS THAN 5%)

10. 200410 CCMA CASELOAD BY PROVINCE

11. 200411 DISPUTE RESOLUTION EXPERIENCE (past 8 years) Average of 86 000 disputes referred per annum Some 510 cases referred per day – 1 per minute of every working day 97% of all jurisdictional cases are scheduled within 30 days More than 80% are dismissal disputes – majority individual dismissals Over 75% of referrals not represented by a Trade Union More than 70% of cases settled by conciliation – some settled by conciliation only at the arbitration hearing (expensive settlements) CCMA

12. 200412 DISPUTE RESOLUTION EXPERIENCE (Amendments) s188A Pre-dismissal arbitration o 99 referrals - increase of 725% over 2002/2003 s189A Facilitation o 182 referrals - increase of 379% over 2002/2003 s143 applications received : 4648 o CCMA (66%) o Bargaining Councils (37%) CCMA

13. 200413 CCMACCMA Improve the basic CCMA dispute resolution services Implement a performance management system to ensure adherence to all dispute resolution requirements Make optimal use of expedited dispute resolution process Design & implement a quality control system to ensure a nationally consistent dispute resolution service STRATEGIC FOCUS FOR NEXT THREE YEARS

14. 200414 CCMACCMA Establish specialist services with distinctive competencies Conduct high impact dispute management and institution building interventions Conduct strategically important and complex dispute resolution interventions Effectively market the specialised services Generate income from specialist services Develop legal capacity to effectively deal with legal matters and challenges facing the institution STRATEGIC FOCUS FOR NEXT THREE YEARS

15. 200415 CCMACCMA Develop appropriate regulatory system Regulate dispute resolution delivery Regulate labour relations education, training and development STRATEGIC FOCUS FOR NEXT THREE YEARS

16. 200416 CCMACCMA Strengthen research capabilities Conduct well targeted, high quality research to guide and support the work of dispute resolution, specialised services and registry Establish networks and links with research institutions STRATEGIC FOCUS FOR NEXT THREE YEARS

17. 200417 CCMACCMA Improve support services Develop and implement a culture of internal customer service Develop and implement a comprehensive functional HR service Continually enhance fully functional, accessible, world class operating and reporting systems, ensuring data integrity STRATEGIC FOCUS FOR NEXT THREE YEARS

18. 200418 CCMACCMA DISCUSSION