1. UL UK – Process Mapping – 22 July 2004 1 July 2004  The High Performance Organisation Group Ltd Process Mapping Rob Peddle July 2004  The High Performance Organisation Group Ltd Thursday 22 nd July 2004

2. UL UK – Process Mapping – 22 July 2004 2 July 2004  The High Performance Organisation Group Ltd Objectives To develop an understanding of 2 processes: Map the process at first level initially – more as time permits Develop/Confirm Process purpose statements Define potential inputs & outputs to link them into the overall management system Develop potential Key performance Indicators for them Confirm ownership of process and key sub-processes Agree ongoing Action Plan

3. UL UK – Process Mapping – 22 July 2004 3 July 2004  The High Performance Organisation Group Ltd Quality (Business) Principles Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships Source – ISO9000:2000

4. UL UK – Process Mapping – 22 July 2004 4 July 2004  The High Performance Organisation Group Ltd

5. UL UK – Process Mapping – 22 July 2004 5 July 2004  The High Performance Organisation Group Ltd Management System Structure Multi-level mapping Owner - Head of ScopeManagement System ProcessOwner - Process Owner ‘the what’ Procedure/Information ‘the how’ measure efficiency and effectiveness measure business performance finance, customer, process, people Training Guide Photograph

6. UL UK – Process Mapping – 22 July 2004 6 July 2004  The High Performance Organisation Group Ltd For successful Process Mapping Define & agree a purpose for the process Get the right balance between brevity and detail (2 min rule) Aim for an overall ‘picture’ that all can understand Allocate Job Titles to own the activities & the overall process Make sure important support activities are included Gain involvement & ownership Use appropriate software to design & communicate Use sub-processes if needed – 3 levels – plus “additional info.”

7. UL UK – Process Mapping – 22 July 2004 7 July 2004  The High Performance Organisation Group Ltd Process definition chart The process definition can be developed to show more than inputs, outputs and activity. The constraints, controls and resources or mechanisms can be shown. Inputs Output Transformation activity Constraints/controls Resources/mechanisms

8. UL UK – Process Mapping – 22 July 2004 8 July 2004  The High Performance Organisation Group Ltd INPUTS OUTPUTS CONSTRAINTS RESOURCES The Process What From What To

9. UL UK – Process Mapping – 22 July 2004 9 July 2004  The High Performance Organisation Group Ltd Points to remember Don’t use functional / departmental names for titles of processes or activities - use ACTIVE words Use UL’s words not management jargon It has to be understood by everyone within UL, including your customers Reflect the PDCA cycle, if possible Consider all areas of the business involved in the process Usually a maximum of 12-15 activities in each process chart Apply the 20:20 rule Time & process flow go right to left

10. UL UK – Process Mapping – 22 July 2004 10 July 2004  The High Performance Organisation Group Ltd Process Map: Example 1 Issue Store Machine Shop Machinist - Honer (1) 0.0% utilization Machinist - Turner (1) 0.0% utilization Wait Time (1) 0.0% utilization Wait for both batches to be completed. Turn piston to size. On batch completion send out Drill out barrel, hone and polish. On batch completion send out. Take out material and mark in sets Assemble items. Send out. Heat treat to specification. Batch size - 1000 De-grease, sand-blast and final de-grease. DE-ICER MACHINING & HEAT TREATMENT ‘Comments?’

11. UL UK – Process Mapping – 22 July 2004 11 July 2004  The High Performance Organisation Group Ltd Process Map: Example 2 ‘Comments?’

12. UL UK – Process Mapping – 22 July 2004 12 July 2004  The High Performance Organisation Group Ltd Involve Process Team members Cross-functional Involved in doing the work Support process owner Create process map with process owner Participate in process improvement activity Review process performance with process owner

13. UL UK – Process Mapping – 22 July 2004 13 July 2004  The High Performance Organisation Group Ltd ‘Linking’ Day Starts to bring cross-functional working to life Senior Team / Process Owners Walk through – add up / make sense? Don’t look for the perfect / text book process Amend as required Agree KPIs Agree to implement process management Next steps to manage change.

14. UL UK – Process Mapping – 22 July 2004 14 July 2004  The High Performance Organisation Group Ltd Action Planning What are we going to do next? What? Who? When?

15. UL UK – Process Mapping – 22 July 2004 15 July 2004  The High Performance Organisation Group Ltd Guidance, advice & support Working in partnership with UL The High Performance Organisation Group Ltd tel:- +44 (0)1536 790124 fax:- +44 (0)1536 790821 enquiries@the-hpo.com

16. UL UK – Process Mapping – 22 July 2004 16 July 2004  The High Performance Organisation Group Ltd Process owners role Identifying the process Identifying process KPI’s Reporting validated process performance Holding process review meetings Approving and implementing process improvements