1. MAKING RESERVATION PREPARED BY : Muhammad Subkhan Muhmmad Fajar R

3. Receptionis : Good morning Reservation of KARTIKA HOTEL, how may I help you? Scott : I want to book a room Receptionis : When would you like to stay with us? Scott : Around the end of the year. Receptionis : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is Rp 50.000 (fifty thousand rupiah) pernight, deluxe room is Rp 100.000 (one hundred thousand rupiah) per night, and the suite is Rp 200.000 (two hundred thousand rupiah)per night. What(which) type of room would you like to book?

4. STANDARD DULUXE suite

5. Scott : I want to book a deluxe room for me and my wife. Receptionis : Please wait a moment. I will check if the deluxe room is still available for the end of the year. ……………………………………………… Receptionis : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival and departure date? Scott : I will arrive on 27th December and depart on January 03rd. Receptionis: All right Sir I will make a room reservation for you. Could I have/know your name please? Scott : Chris Scott Receptionis : Could you spell it for me please? Scott : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for Oscar, T for Tango, T for Tango……

6. Receptionis : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and check out on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your fax number? Scott : I am sorry I don’t have fax. Receptionis : How about email? Scott : Yes, this is my email address : scott@yahoo.com Receptionis : Thank you. I will send the confirmation by email. Scott : Thank you

8. Receptionis: Good morning. Welcome to KARTIKA Hotel. May I help you? Scott: Good morning. I want to check in. Receptionis : Do you have a reservation/Have you got a reservation? Scott : Yes, under (the name of) Chris Scott. Receptionis : Please wait a moment. I will check it first. …………………………………………………………….. Scott : Yes Mr Scott. We have your reservation for one deluxe room. Check in today and check out on January 03,total 7(seven) nights. Is that correct (in order)? Scott : Yes, It’s correct Receptionis : Could you fill in this registration form, please.

9. Receptionis : Could you fill in this registration form, please. ……………………………………………………………. Scott : Here you are. (returning the form to the receptionist). Receptionis: Thank you. How will you pay(settle) your bill? Scott : Can I pay by credit card? Receptionis: Sure/Certainly. We accept Amex, Visa, Master, BCA and JCB card. Scott: I will pay by Visa Card. Receptionis : Could I imprint your card, please/Could I take an imprint of your credit card, please? Scott : Sure. Here you are. Receptionis : Thank you. ……………………………………………….. Receptionis : Here you are (returning the card to the guest). Scott : Mr Scott, your room number is 4425. Here is the room key. Our bell boy will escort you to the room. Enjoy your stay with us/Have a nice stay with us.