2. Teaching Objectives 1 2 3 To master the different ways to make payment To master how to serve the guests when they pay in cash To master how to serve the guests when they pay by credit card To master how to serve the guest when they want to sign the bill To understand the habit of getting bills in western countries 4 5

3. Ways of payment: paying by cash paying with the credit card signing the bill (signing to the room) Basic Information 1

4. While the westerners are having dinner together, they will go Dutch. When there are more than two westerners in the restaurant, the waitress should ask whether they want one bill or separate bills. Certainly, the couple, the family, and the guests from one company are not included. 2

5. I. Paying in cash Service procedure learning the guests’ attitude to the meal knowing how many bills the guests want getting the bill (s). telling the price of the meal asking the way of payment showing the changes and the receipt to the guests extending wishes

6. Service procedure II. Paying by credit card learning the guests’ attitude to the meal knowing how many bills the guests want getting the bill (s). telling the price of the meal asking the way of payment asking the kinds of the credit card asking the guest to show the passport showing the copy of the credit card and the receipt to the guests extending wishes

7. III. Signing the bill learning the guests’ attitude to the meal knowing how many bills the guests want getting the bill (s). telling the price of the meal asking the way of payment asking the guest to show his room key and passport. asking the guest to sign the bill extending wishes Service procedure

8. How to Express 1. How about your meal, sir? 2. Do you want one bill or separate bills? 3. Here’s the bill, sir. 4. That amounts to RMB XXX Yuan. 5. How would you like to pay?/make payment? 6. Here is your change. And this is your receipt. 7. We look forward to seeing you again. I. Paying in cash

9. II. Paying by credit card 1. How about your meal, sir? 2. Do you want one bill or separate bills? 3. Here’s the bill, sir. 4. That amounts to RMB XXX Yuan. 5. How would you like to pay?/make payment? 6. Which kind of credit card do you have? 7. May I see your passport? 8. This is the copy, could you sign your name here? Here is your receipt. 9. Please come again/ we look forward to serving you. How to Express

10. III. Signing the bill 1. How about your meal, sir? 2. Do you want one bill or separate bills? 3. Here’s the bill, sir. 4. That amounts to RMB XXX Yuan. 5. How would you like to pay?/make payment? 6. May I see your room card and hotel passport? 7. Please sign at the bottom/sign the bill, please. 8. Have a good day./Enjoy your stay in our hotel. How to Express

11. C=Clerk G=Guest C: ______________________,sir? G: No, we are full. ________________. C: Bills for each or a bill for all? G: ________________. I stand treat. C: ____________________? G: By credit card. Here it is. C: I’m sorry sir. But we don’t accept Federal Card. We only accept _____, ______________and ______________. G: Well, I don’t think I have any of them. C: _________________________? G: Yes. My room number is 1616. C: In that case, you __________________. G: Good idea. I will. Thank you. Practical Operation 1 Fill in the blanks to make a dialogue.

12. Role play Situation 1: Mr. Green, who stays in a hotel, has his dinner in the coffee shop. After it, Mr. Green signs the bill to the room. Make the dialogue between him and the clerk. Practical Operation 2 Situation 2: You have a meal with your friends in a restaurant. You ask for the bill and make your payment by cash. Make the dialogue between you and the clerk. Situation 3: Six guests are having dinner together in your restaurant, now they want the bill, one of them will pay for all, he’d like to pay by credit card, he gives you a visa card, help the guest with the payment.

13. Thank you for your attention!