1. Investigating Job Roles and Working Arrangements

2. Key Job Roles Manager Supervisor/Line Manager Operative (e.g. cashier, cook) Support Staff (receptionist, office worker etc.)

3. Analysing each of their jobs What do they do? What hours do they work? Do they wear a uniform? What are their responsibilities? Is their job secure? Do they have to make decisions/solve problems? What skills/qualifications/personal qualities do they need? Are they paid weekly/monthly? What benefits do they receive?

4. Working Arrangements Employment Contracts Changes to working arrangements How are they changing? How would changing working arrangements change employees contracts?