1. CommSoft RMS Solutions for Healthcare

2. The CommsOffice Product Range

3. The CommsOffice range We specialise in supplying communications management solutions: CommsOffice – call accounting, reporting CommsOffice Pro – call accounting with live call stats/wallboards/performance reports CommsOffice Enterprise – as above plus data traffic reports CommsOffice Voice – call/voice recording solutions CommsOffice Console – operator call handling CommsOffice CTI – ‘Screen pop’ record cards CommsOffice Campaign – Campaign dialler

4. Why buy CommSoft products? Buying a new telephone system is an investment CommSoft products add value to your telephone system purchase CommSoft products provide telephony information – you cannot manage if you do not monitor Managers are looking to cut business costs, examine staff productivity, provide statistics to the PCT & comply with guidelines

5. GP Surgeries & Medical Centres CommsOffice provides management information CommsOffice provides abandoned call statistics CommsOffice assists with staff/resource planning CommSoft supply voice recording solutions for recording out of hours calls CommSoft supply CTI screen pop for ‘popping’ patient records for efficient & informed patient relations CommSoft supply CommsOffice Console for transfer, parking & holding calls (single or multi site)

6. CommsOffice Suite A range of communications management software solutions that enable managers to get the true picture of staff productivity Familiar MS Outlook™ interface Think MS Office™ for telecommunications Development road map for solutions designed to add value to telephone system purchases Great features at sensible prices Close development & integration partners with Panasonic

7. Features & Benefits of CommsOffice range Modular suite – add applications as required One database, one interface through all products to minimise training Informative call management reporting with wide range of reports Integrated live statistics for a live ‘agent’ view Ticker-tape scrolling view of live call information no matter what application you are working in Microsoft Outlook appearance – familiar and easy to use Integration of voice recording files with call management reporting for easy search/call retrieval Network reports show internet sites visited, e-mail use and user activity Pick up reports from off site with security permissions Multi-site capability - scalable Built-in alarms and fraud prevention to highlight telephone system abuse UK based support, design & integration Simple software registration process & full Helpdesk support available Easy to install and maintain with proven & reliable stability – used by many in the healthcare sector

8. The Today Screen

9. Reports Wide range of ‘standard’ reports available in all versions The only supplier with Auto Attendant reporting on Panasonic Agent performance reports Filter data by ext, date range, DDI, trunk etc. Custom report builder in Enterprise version Scheduled reports - automatic Easy to interpret & run ad hoc reports E mail reports or use in presentations

10. Report example

12. ‘Agent’ Performance

14. Call/Voice Recording We supply a range of voice recording solutions: CommsOffice Voice – trunk or extension..

15. Benefits of Voice Recording 1.Increase security, guard against abusive calls/threats 2.Improve & monitor staff performance 3.Compliance with regulatory requirements 4.Decrease liability 5.Reduce costly mistakes 6.Increase patient satisfaction 7.Return on investment within months for most clients 8.Assist/coach staff live 9.Reduce likelihood of who said what disputes

16. CommsOffice Voice

17. Search recordings

18. CommsOffice Console Call handling area Extension handling area Phone pad and message area

19. CommsOffice CTI Database Lookup (Screen pop with name, company name etc from multiple places) Outlook Contacts ACT! (Version 8 onwards) URL based Databases Dialing from: Outlook Contacts ACT! CRM Word Excel Outlook E-Mail Any Third party application HTTP Pages (Web browsers)

20. CommsOffice CTI

21. Some Medical Clients.. Bury PCT – 22 sites Trafford PCT Thornbury Nursing Services - Bristol Medical Centres: Porter Brook Medical Centre Queens Park Medical Centre Southgate Medical Centre McInnes Medical Centre Guys Medical Centre Guidepost Medical Centre Elmwood Medical Centre De Montfort Medical Centre St Julians Medical Centre

22. GP Surgery Clients Torridon Road Surgery Riverside Surgery Shrubbery Surgery (Recording & reporting) Northumberland Road Surgery Warrengate Surgery Kings Road Surgery Beechwood Surgery The New Surgery Holme Lane Surgery Tweed House Surgery St John’s House Surgery New Southgate Surgery Cresswell Park Surgery Summerlands Surgery