1. University Family Medicine Process Mapping Current State IP/ED CTC PRACTICE TRANSFORMATION MARCH 19, 2015 GINA DEBURGO, PRACTICE MANAGER 1

2. Process Mapping Current State: IP/ Ed Process Mapping – met over several months Required entire team intelligence to weigh in Efficiencies gained with workflow re-design Undergoing exercise of process mapping enables team to apply concepts to other practice workflow(s) Team involvement is key 2

3. Process Mapping Current State: IP/ ED 3

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8. Lessons Learned Process mapping helps to visualize workflow of entire team Time saved, small things add up to daily time saved Realized that this process is dynamic, and ongoing Realized IP/ED notification, follow-up and transitions of care is ongoing and a fluid process. Take this process…apply to analysis of other workflows, ability to do independently Once current state is documented; future state can then be visualized, trialed with PDSA Workflow redesign fosters less variation 8

9. Improvements Made to Date Current state process mapping uncovered medical secretary printing down demographics and handing off to medical assistant when a patient called and was scheduled for post discharge follow-up. Practice has implemented improvement: medical secretary now communicates electronically via message in Epichart to the medical assistant (paper process eliminated). 9

10. Questions? Gina DeBurgo - Practice Manager Donna Soares - NCM Dr. Karen Blackmer - Provider Champion 10