1. An ICDL Experience Is it the answer? ACU Canberra Campus Leslie McInnes

2. Background: Identified need Collaboration - Campus Operations - School of Education - ITCS Why ICDL? Other motivating factors

3. Relevance of the Content: Windows desktop environment Computer hardware/software concepts Principles of operating systems Skill building in common software packages Utilising the Internet

4. Inducements: Seven modules match requirements Available in electronic format Flexible delivery options web based server based take home classroom self paced ACS backing/credentials/saleability

5. Implementation ACS registration – testing centre status An electronic courseware solution Server based and take-home option Classroom and self-paced flexibility Cost recovery approach to in-house pricing Marketing to widen potential client base

6. Outcomes – A Mixed Bag + Administration – straightforward and low overheads + Product – user-friendly & comprehensive + Student results excellent in the classroom - Self-paced take-up disappointing - Marketing – lack of follow through - Software and licensing costly

7. So is it the answer? Yes – it is a viable answer Positive outcomes were achieved Further support from experience of large corporations (productivity gains) Skanska Severige, HDL, Islington Council Recommendations for future implementations mixed-mode offerings adequate resourcing

8. Addressing Stated Aims Outlasting technological change Integrating with Information Literacy standards Representing a useful benchmark Providing a basis for development of skills