1. UC DIG REF CONFERENCE CALL AGENDA Wednesday December 3, 2014 1.) Upcoming Assessment Project & Plans (A.Avila): 15 minutes 2.) Mini UCLA Assessment (A.Avila): 3-5 mins. 3.) Discuss Ask A Librarian Manager Survey (C. Johnson): 10-15 mins. 4.) Listserv Email Discussion (A. Avila): 5-10 mins. 5.) Winter Quarter schedule (A. Avila): 3-5 mins. 6.) Follow-up response turnaround time (A.Avila): 3-5 mins. 6.) Announcements, other, etc…

2. Upcoming Assessment Project & Plans (15 mins) How well questions are answered by: Librarians on patron campus By other UC Librarians Librarians in the academic queue What else will the assessment tell us? How well our policy pages are written (AA Priority Project) Where training is needed (AA Priority Project) Logistics 3 month assessment, starting Winter Quarter AA will be working with an intern Outline Devise Rubric Run assessment Evaluate assessment Share results Potentially publish results Thoughts, comments, suggestions?

3. Mini UCLA Assessment (3-5 mins) UCLA’s new website Opportunity to see if there is a noticeable change in chat service

4. Discuss Ask A Librarian Manager Survey (10-15 mins) C. Johnson Survey filled out by the Team including Antoinette and Catherine Friedman (SAG2) Discuss results

5. Listserv Email Discussion (5-10 mins) Are there too many duplicate QuestionPoint e-mails being sent out? AA forwarding most QP e-mails to the Team. Some exceptions. How is this working out for everyone? Should I continue with this practice? Should I go back to forwarding all e-mails to the UC wide listserv? Comments, suggestions?

6. Winter Quarter Schedule (3-5 mins) Intersession schedule Winter schedule finalized soon

7. Follow-up response turnaround time (3-5 mins) When chat session marked as follow-up what is standard turnaround time to reply by e-mail? 24 hrs? Instructions on wiki site under “Monitoring System-wide Melvyl Account” state, “Questions marked for followup. Respond to or transfer questions same or next day (Monday if questions come in over the weekend).”

8. Announcements, Other, etc… 2 new UCSF chat staff – Eric Petersen & Andy Panado QuestionPoint – Quality control comments SAG2 – AA e-mailed Catherine Friedman with updates on team activities Other??