1. CSSE 372 13.Oct.2008 Motivation and communication Chapter 9, pages 244-247, 275-279

2. Outline Activity Hertzberg Maslow Communication

3. Activity What motivates you to excel on your job? What on job accomplishments are you most proud of? When you think of both prior and present supervisors, what did they do to motivate you? What are the one or two most important things you have learned about motivation (either positive or negative)? What can you actually do (within your authority and organizational structure) to motivate your team?

4. Herzberg theory of motivation Hygiene FactorsMotivators Company Policy Administrative Practice Working Conditions Technical Supervision Interpersonal Relations Job Security Salary Achievement Recognition Advancement and Growth Responsibility Work Itself

5. Maslow’s hierarchy of needs

7. CotD

8. What can a PM do? Challenge Recognition Job design Skill variety Task identity Task significance Autonomy Feedback

9. Definitions Communication the sharing of thoughts, feelings, and expectations, even in difficult situations Effective Communication Telling people what you want and getting them to understand it.

10. 4 Communication Truths Communication is not a thing but a dynamic process Communication is circular not linear Communication is irreversible and unrepeatable Communication involves the whole personality

11. SenderReceiver Message Feedback Communication Cycle

12. Managing communication Timing Upward Communication Filtering Content Effective channels

13. Face-to-face, in person Videoconferencing E-mail Written materials Instant messenger/Twitter

14. Example: Max Wideman