1. Customer Service By: Tiffany Breshears

2. Responsibilities Fulfill customer needs Ensures customer satisfaction Attracts potential customers Maintains customer records Resolving product or service problems Assist selling & returning product Updating account information Provide quality service Prepares product or service reports Collecting & analyzing customer information

3. Personal Qualities - Hardworking -Respect & integrity -Team player -Detailed oriented -Problem solving -Strong communication skills -Strong Listing skills -Resolving conflict -Multi-tasking -Organized -Motivated

4. Education & Abilities Education - Most require a high school diploma Or higher Abilities -0-3 years of experience -Knowledge of computer -Problem solving Process orders Fulfills customer needs Assist with purchases and returns Has knowledge of field Ensure customer satisfaction

5. Salary Estimated salary in US: $33,252 Estimated salary in Escondido is 31,884

6. Locations & Availability In malls & shopping centers world wide - Insurance agencies, banks Job outlook is 15% -Most work in customer contact centers -Most work fulltime

7. Work Cited http://hiring.monster.com/hr/hr-best- practices/recruiting-hiring-advice/job- descriptions/customer-service-representative- job-description-sample.aspx http://hiring.monster.com/hr/hr-best- practices/recruiting-hiring-advice/job- descriptions/customer-service-representative- job-description-sample.aspx http://www.bls.gov/ooh/office-and- administrative-support/customer-service- representatives.htm http://www.bls.gov/ooh/office-and- administrative-support/customer-service- representatives.htm http://swz.salary.com/SalaryWizard/Customer- Service-Representative-I-Salary-Details- 92027.aspx http://swz.salary.com/SalaryWizard/Customer- Service-Representative-I-Salary-Details- 92027.aspx