1. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 1 CHAPTER 15 MANAGING GROUPS

2. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 2 Lecture outline Foundations of work groups Work-group inputs Work-group processes Task forces and teams

3. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 3 Foundations of work groups Work group: Two or more interdependent individuals interacting and influencing each other in collective pursuit of a common goal.

4. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 4 Foundations of work groups Types of work groups: Formal Group officially created by an organisation for a specific purpose. Informal Group established by employees (not the organisation) to serve members’ interests or social needs.

5. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 5 Foundations of work groups Formal groups: Group officially created by an organisation for a specific purpose. Command/functional Task groups: –Permanent –Temporary.

6. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 6 Foundations of work groups Informal groups: Group established by employees (not the organisation) to serve members’ interests or social needs. Interest groups Friendship groups

7. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 7 Work group inputs Group composition Heterogenous/homogenous Group roles Task, maintenance, self-oriented Group size Size & interaction, size & performance Leader emergence Formal or informal

8. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 8 Work group inputs Group composition: Homogenous Pluses: easily formed/maintained Minuses: Lack of diversity/innovation Heterogenous Pluses: Innovative/diverse Minuses: Co-ordination & consensus difficult

9. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 9 Work group inputs Group roles: Task roles Initiator, info-seeker, info-giver, co-ordinator, orientor, energiser Maintenance roles Encourager, harmoniser, gatekeeper, standard setter, observer, follower Self-oriented roles Aggressor, blocker, recognition-seeker, dominator

10. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 10 Work group inputs Group size: Size and group interactions Size and group performance

11. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 11 Work group inputs Leadership of groups: Formal leader Informal leader

12. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 12 Work group processes Group norms Group cohesiveness Group development

13. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 13 Work group processes Group norms: Expected behaviours sanctioned by a group that regulate and foster uniform member behaviour. Explicit statements Critical events Carry-over behaviours

14. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 14 Work group processes Group cohesion: Degree to which members are attracted to a group, are motivated to remain in it and, are mutually influenced by one another. Key aspects: Values, attitudes, external threats, accessibility, size.

15. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 15 Work group processes Group development: Forming Storming Norming Performing Adjourning

16. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 16 Task forces & teams Task force: Temporary task group formed to recommend on a specific issue. Team: Temporary or ongoing task group with members charged to work together to identify problems, identify approach and implement necessary actions. May be : Entrepreneurial, self-managing, virtual.

17. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 17 Task forces & teams Virtual teams: Physically dispersed work group using information technology as a means to interact, but rarely, if ever, meeting physically.

18. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 18 Task forces & teams Virtual teams require: Appropriate reward systems Continual training Clear team processes Strong technological support High level, cultural diversity & trust Leaders modelling technology use and high performance.

19. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 19 Lecture summary Foundations of work groups –Formal –Informal Work-group inputs –Composition –Roles –Size –Leader emergence

20. © 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 20 Lecture summary Work-group processes –Norms –Cohesiveness –Development Task forces & teams –Task force –Team –Virtual team