1. KNOWLEDGE MANAGEMENT Pertemuan-8
Mata Kuliah : , Management Support System
Tahun Akademik : / 2013
KNOWLEDGE MANAGEMENT Pertemuan-8
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2. Learning Objectives
Define knowledge and describe the different type of knowledge
Describe the characteristic of knowledge management
Describe organizational learning and its relationship to knowledge management
Describe the knowledge management cycle
Describe the technologies that can be utilized in a knowledge management system
Describe different approaches to knowledge management
Describe the activities of the chief knowledge officer and others involved in knowledge management
Describe the role of knowledge management in organizational activities
Describe ways of evaluation intellectual capital in an organization
Describe how knowledge management systems are implemented
Describe the roles of technology, people, and management in knowledge management
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3. KNOWLEDGE MANAGEMENT (KM)
KM is a process that helps organizations identify, select, organize, disseminate, transfer important information and expertise that are parth of organization memory in unstructured manner
Structured Knowledge enabled effective and efficient problems solving, dynamic learning, strategic planning, decision making.
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4. CHARACTERISTICS KNOWLEDGE MANAGEMENT
Extraordinary leverage and increasing returns
Fragmentation, Leakage, and the need to refresh
Uncertain value
Uncertain value of sharing
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5. DATA, INFORMATION AND KNOWLEDGE
RELEVANT AND ACTIONABLE DATA
PROCESSED
RELEVANT AND
ACTIONABLE
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6. ORGANIZATIONAL LEARNING AND TRANSFORMATION
Learning Organization
Development of new knowledge and insight that have potential to influence organization behavior.
- Openness to new perspective
- Awareness of personal biases
- Exposure to unfiltered data
- A sense of humility
Organizational Memory
Ability to learn, develop memory and share knowledge dependent on culture
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7. COMPONENTS OF KNOWLEDGE MANAGEMENT SYSTEMS
Communication Technologies
Allows user to access needed knowledge, communicate with each other ( , internet, corporate intranet, web based tools)
Collaboration technologies
Provide perform group work (important member of community practice working on knowledge contributions)
Storage and retrieval technologies
Using database management system to store and manage knowledge
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8. Knowledge Management Technologies and Web Impacts
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9. Technologies Supporting Knowledge Management
Artificial Intelligence
Intelligent Agents
Knowledge Discover in Databases
Extensible Markup Language (XML)
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10. ROLE OF PEOPLE IN KNOWLEDGE MANAGEMENT
Chief Knowledge Officer
CEO, Officers, and Managers of the Organization
Communities of Practice
KMS Developers
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11. Chief Knowledge Officer (CKO)
Chief Knowledge Officer (CKO) involve establishing knowledge
environment conducive to the transfer, creation to build cultural receptivity.
CKO role to maximize the firms knowledge assets, design and implement
knowledge management strategies, effectively exhange knowledge assets
CKO must do following :
Set knowledge management strategic priorities
Establish knowledge repository of best practices
Gain commitment from executives to support learning environment
Teach information seekers how to ask better questions
Establisth process for managing intellectual assets
Obtain customer satisfaction information in near real-time
Globalize knowledge management
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12. Principles for Designing Successful Communities of Practice
Design of evolution
Open a dialog between inside and outside
Invite different levels of participation
Develop public and private spaces
Focus on value
Combine familiarity and excitement
Create a rhythm for the community
========== thanks 4 your attention =========
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