1. COMMUNICATION & SOCIAL STYLES

2. COMMUNICATION IS A PROCESS Sending Receiving

3. FACTORS THAT INFLUENCE COMMUNICATION CONTEXT INTERPRETATION FEEDBACK BARRIERS SEMANTICS JARGON INDIVIDUAL SOCIAL STYLE

4. SOCIAL STYLES DriverExpressiveAmiableAnalytical

5. ASSERTIVE ACTION ORIENTED TASK FOCUSED QUICK TO EVALUATE COMFORTABLE DIRECTING OTHERS LESS CONCERN FOR FEELINGS

6. FAST PACED LESS CONCERN WITH ROUTINE IMPULSIVE MAKE EFFORT TO GET INVOLVED IMAGINATIVE AND CREATIVE DECISIONS BASED ON FEELING AND OPINIONS

7. DO NOT DIRECT OTHERS FOCUS ON WORKING IN HARMONY PREFER TO WORK AT A STEADY PACE DEPENDABLE NOT ASSERTIVE IN EXPRESSING IDEAS OR PREFERENCES WORK IN THE PRESENT TIMEFRAME

8. MAKE EFFORTS TO ORGANIZE LESS CONCERN FOR RELATIONSHIPS TAKE ACTION CAUTIOUSLY RELUCTANT TO DECLARE A POINT OF VIEW FOCUS ON PROCESS AND PROCEDURES FOCUS ON PAST, FACTS AND PRINCIPLES

9. IMPROVING COMMUNICATION Self Understanding Self AwarenessUnderstand othersHelping Others