1. Administrative Professional Series 1 Spring 2015

2. Communication Model Sender Verbal/Nonverbal message Context Who is communicating Receiver Interprets Feedback Barriers Environmental Syntax errors physiological

3. Active Listening

4. Speakers: Organize your thoughts Listeners: Listen for the “what” and “why” Both: Don’t interrupt Mirror back the thought Look for agreement Tips for Sharpening you Communication Skills

5. Driver Assertive Controlled Directive Get the job done! Expressive Energetic Creative Spontaneous Let’s have fun! Amiable Thoughtful Relational Dependable Is everybody on board? Analytical Thinkers Focused Planned Follow these “best practices” Social Styles