1. Checking Inventory

2. Fax

3. IBM PC Mac II PC & Mac

4. Mainframe (UVX 2000) Manual labor Mainframe, Pencil

5. ExpeditingInspection Expedite (woman), Inspect (man)

6. Rework Man on Phone, Rework

7. WasteBack orders Trash Can, Calendar, Stop Watch

8. Data Entry, Salesman

9. Trucks

10. Farm, Factory

11. Document

12. Booz Balls

13. Activity Cost Drivers Labels

14. Assumptions Resources

15. System Map

16. Report Rationalization

17. Application Application Cost

18. VW&R Customer Satisfaction Results User Request

19. Project Project Cost

20. Sales Operations

21. Inventory Management Senior Management

22. Value Chain Purchasing

23. Daily Reports Weekly Reports

24. Monthly Reports Sales Order & Billing

25. Shipping Receiving

26. Purchasing / Repackaging Warehouse Management

27. Credit & Accounts Receivable Accounts Payable

28. Accounting ChemCare

29. TeleSales Inventory Forecasting

30. Invoice Preparation Container Return Tax Adjustment Price Changes Material Returns Other Credit Memos

31. Decision Charting by Level

32. Decision Charting by Function

33. Corporate Region / Area

34. Branch ??

35. Order Identification Order Preparation

36. Order Distribution Order Receipt

37. Back Order Expediting

38. Order Completion Schedule Deliveries

39. Check Accuracy of Delivery Put Material into Stock

40. Complete Receiving Documentation New/Change Items

41. Daily Orders Receipt