1. Opening session

2. Q4 2008Q2 2009Q1 2009Q3 2009Q4 to date... plus 2 RSLs and 1 Council subject to contract

3. Growth in Customer Base COVALENT CUSTOMER NUMBER AS AT NOVEMBER 11 STANDS AT 163! BREAKING NEWS

4. Customer #150 (Liverpool Mutual Homes) 20,000+ registered users 1K day..... (also known as “Over 1,000 unique logins in a single day”) Key Milestones 2009 Key Milestones 2009

5. Financial Record Financial Record

6. Planet Earth Covalent’s business goal.... Covalent’s business goal.... Global Market Leader, Performance Management software UK Public Sector Councils NHS Housing Associations FE Colleges Other PS USA Public Sector Rest of World Public Sector Councils Housing Associations Healthcare Australia Brazil India S. Africa Netherlands

7. How will we achieve that? How will we achieve that? 1.Best Product on the market functionality, usability, reliability 2.Best customer service 3.Deepest Expertise 4.High usage levels Conference – SCHOOLS Alert!

8. Sept 2003 (V1) KPIs 2003 June 2004 (V1.2) Actions 2004 Oct 2005 (V2) Risks 2005 Oct 2006 (V6.3) Models 2006 Web Pub Jan 2007 (V7) 2007 Feedback July 2008 (V8.2) 2008 Jan 2009 (V9) Strat Maps 2009 91% 10% 16% 51% 10% 86% 92% % of customers with each module (Nov 2009) Best Product – Functional BREADTH Best Product – Functional BREADTH Conference – V9.3 & V10 Previews Alert!

9. Best Product – Feature DEPTH Best Product – Feature DEPTH V8.025585998 V8.2216065170 V9.042109111226 V9.110481944 V9.246152157179 EnhancementsBugs # Issues Includedresolved # Issues Includedresolved Conference – Enhancements Process Alert!

10. Best Product – Quality Best Product – Quality Bugs found in testing110390600492 FP0 fixed after preview release29203615 Bugs found in test : FP03:119:116:132:1 Bugs found after preview release837813075 Bugs found in test: 3:25:15:17:1 Bugs post release

11. Deepening Expertise, by Sector Regional / Sector USER GROUPS Market Research / Intell tracking Best Practice Transfer Conference – Enhancements SHOWCASES Alert! Conference – BREAKOUTS Alert!

12. Let the show begin.........