1. LIB 5020 Information Sources and Services

2. LIB 5020 Information Sources and Services Agenda Where are we? (Reflections) Where are we? (Reflections) Sharing our observations and interviews Sharing our observations and interviews What did we learn? (Reflections on observations and interviews) What did we learn? (Reflections on observations and interviews) Zeroing in on the reference interview (simulation and role play) Zeroing in on the reference interview (simulation and role play) We’re going to present? (Resource presentations) We’re going to present? (Resource presentations) What’s next? (Search & Discuss Guides) What’s next? (Search & Discuss Guides) Using the AET Zone to plan Using the AET Zone to plan Blog Blog Chats Chats Sharing documents Sharing documents Where are we now? (Class assessment) Where are we now? (Class assessment)

3. Where are we - reflection Select a card that best describes how you feel right now in relationship to the LIB 5020 class?

4. Sharing Our Observations & Interviews Work in groups Work in groups Share responses to the questions on the next slide Share responses to the questions on the next slide Record the responses Record the responses Report out to the whole group Report out to the whole group

5. Sharing Our Observations & Interviews What was one aspect of the observation that you would like to share? What was one aspect of the observation that you would like to share? What was one interview question/response that you feel is important to share? What was one interview question/response that you feel is important to share?

6. “ That’s a very good point that you make. Can you expand on that thought?”

7. Sharing Our Observations & Interviews What was similar between the groups? What was similar between the groups?

8. Sharing Our Observations & Interviews What was different between the groups? What was different between the groups?

9. “I think it is time to take a moment to reflect about our work so far.”

10. Reflection on the Project Record on index card Record on index card What did you learn from doing the observations and interviews? What did you learn from doing the observations and interviews? What was difficult? What was difficult? How might you be able to use what you have learned? How might you be able to use what you have learned? If you could change this activity, what would you change, if anything? If you could change this activity, what would you change, if anything? Discuss in groups Discuss in groups Record on chart paper Record on chart paper

11. The Reference Interview Standards for measuring effective reference transactions Standards for measuring effective reference transactions Reference and User Services Association (RUSA) Reference and User Services Association (RUSA) “Guidelines for Behavioral Performance of Reference and Information Service Providers” “Guidelines for Behavioral Performance of Reference and Information Service Providers” http://www.ala.org/ala/rusa/rusaprotools/reference guide/guidelinesbehavioral.htm http://www.ala.org/ala/rusa/rusaprotools/reference guide/guidelinesbehavioral.htm

12. The Reference Interview Parts of a reference interview - textbook Parts of a reference interview - textbook Establish rapport Establish rapport Negotiate the question Negotiate the question Develop a search strategy and communicate it to the user Develop a search strategy and communicate it to the user Locate and evaluate the information Locate and evaluate the information Provide follow-up to ensure the question is fully answered Provide follow-up to ensure the question is fully answered Close the interview Close the interview Cassell, K. & Hiremath, U. (2006). Reference and Information Services in the 21 st Century: An Introduction. London: Neal- Schuman Publishers, Inc. p. 17.

13. The Reference Interview Parts of a reference interview - video Parts of a reference interview - video Set the tone Set the tone Get the facts Get the facts Give information Give information Provide follow-up Provide follow-up

14. The Reference Interview TextbookVideo Establish rapportSet the tone Negotiate the question Get the facts Develop a search strategy and communicate it to the user Locate and evaluate the information Give information Provide follow-up to ensure the question is fully answeredProvide follow-up Close the interview

15. The Feature Presentation!

16. The Reference Interview Each person creates a reference question/scenario for a type of question Each person creates a reference question/scenario for a type of question Pair up and role play Pair up and role play One person acts out the scenario/asking the question One person acts out the scenario/asking the question The other person takes on the role of the reference librarian The other person takes on the role of the reference librarian

17. The Reference Interview At the end of each role play scenario discuss and record the following on a note card: At the end of each role play scenario discuss and record the following on a note card: What worked? What worked? What didn’t? What didn’t? What would you do differently? What would you do differently? Person who created the scenario shares the type of reference question scenario she was trying to role play Person who created the scenario shares the type of reference question scenario she was trying to role play

18. “Perhaps it is time to take a quick break before continuing.”

19. “Do you think it’s time to talk about our next task?”

20. Resource Presentations What are good instructional strategies? What are good instructional strategies? KWL KWL Activate prior knowledge Activate prior knowledge Hands-on Hands-on Visual aids Visual aids Scaffolding Scaffolding Handouts are nice Handouts are nice Different learning styles Different learning styles Working in Groups – pair share, collaborative learning Working in Groups – pair share, collaborative learning

21. Resource Presentations What should be included? What should be included? Introduce the source Introduce the source Give examples – different types of the resources Give examples – different types of the resources How to evaluate the resource type How to evaluate the resource type When would you use this resource? And for what? When would you use this resource? And for what?

22. Search and Discuss Guides What are your questions? What are your questions?

23. Search and Discuss Guides (AET Zone) Set up Blog Set up Blog Go to Blogger.com Go to Blogger.com Click on Create Your Blog Now button (Orange Arrow near bottom of page) Click on Create Your Blog Now button (Orange Arrow near bottom of page) Follow Steps to create blog Follow Steps to create blog Blog Title: Blog Title: Last Name LIB 5020 Reflections Last Name LIB 5020 Reflections Blog Location : Blog Location : LastNameLIB5020 LastNameLIB5020 Post something to your blog Post something to your blog Email me the URL Email me the URL matzennj@appstate.edu matzennj@appstate.edu

24. Search and Discuss Guides (AET Zone) Try Something New Try Something New Planning documents can be found in Spectacles Planning documents can be found in Spectacles Audio Chats can be found in the Chit Chat lounge (click on blue sofas - upstairs and downstairs) Audio Chats can be found in the Chit Chat lounge (click on blue sofas - upstairs and downstairs) Name Name Password: appedtech Password: appedtech Google Docs link can be found in Wiki World Google Docs link can be found in Wiki World Wiki Spaces can be found in Wiki World Wiki Spaces can be found in Wiki World

25. Homework Meet with your team and start planning Meet with your team and start planning Set up time to meet with Dr. Matzen in the AET Zone Set up time to meet with Dr. Matzen in the AET Zone Post to Discussion Board – RUSA Post to Discussion Board – RUSA Blog reflections on work on Resource presentations/Search and discuss guides Blog reflections on work on Resource presentations/Search and discuss guides

26. Where are we now? On an index card On an index card I noticed I noticed I learned I learned I felt I felt I wonder I wonder