1. NIPEC Annual Conference Opening address Charlotte McArdle

2. Context An increase in volume and complexity in health and social care needs Concept of “home is the hub” Squeeze on public sector expenditure Potential for greater service fragmentation with more providers Need to promote healthy lifestyle Demand from public for high quality services

3. VISION to be recognised as a world leader in Health and social care. One aim is to create” a culture of learning and continuous improvement”

4. Five Themes Transforming Culture Strengthening the workforce Measuring for Improvement Raising standards Integrating Care

6. Understand the problem with a focus on the data Understand the process and systems Analysing the demand, capacity and flow of services Choose tools to bring about change Evaluate impact

7. Leadership for change Spread of innovation Improvement methodology Rigorous delivery

13. Thank you for listening. Charlotte McArdle.