1. Measuring University Outreach and Engagement: CSLCE End of Semester Survey Nicole C. Springer Center for Service-Learning and Civic Engagement Michigan State University spring57@msu.edu MCC Winter Network Meeting Lansing, MI March 22, 2013

2. Roadmap What is service-learning at MSU Who do we survey What do we evaluate How do we use the information

3. Our Mission Provide engaged, service-focused, community-based, mutually beneficial, integrated learning opportunities for students, building and enhancing their commitment to academics, personal and professional development, and civic responsibility.

4. Service-Learning at MSU Community engaged scholarship divided into three different levels: 1)Academic 2)Curricular 3)Co-Curricular

5. Who do we survey?

6. Participation

7. Survey Population

8. Who didn’t make the cut? Short Term Opportunities Judicial Referral Teacher Education Interns Registered Student Organizations

9. Represent! You don’t have to send the survey out to everyone The sample is a select number of people that will come to represent the population you are researching Questions to ask: –How many people are in the larger group? –How accurate do we want the results? –How confident do we want to be about our results? Taken from: http://www.custominsight.com/articles/random-sampling.asphttp://www.custominsight.com/articles/random-sampling.asp

10. Sample Size: The Equation ss =Z 2 * (p) * (1-p)c 2 Where: Z = Z value (e.g. 1.96 for 95% confidence level) p = percentage picking a choice, expressed as decimal (.5 used for sample size needed) c = confidence interval, expressed as decimal (e.g.,.04 = ±4)

11. Sample Size: Online assistance http://www.custominsight.com/articles/random-sample-calculator.asp

12. It’s Survey Time

13. Assessment Types Formative –Occurs before or during –Goal is to improve project design –Great for qualitative methods Summative –Occurs at the end –Goal is to show impact –Suitable for quantitative methods; mixed is better Taken from: http://evaluationtoolbox.net.au/http://evaluationtoolbox.net.au/

14. Process 3 E-mails are sent –1 st is sent a month before finals from program staff –2 nd is sent 2 weeks before finals from survey site –Final is sent during last week of service from survey site Helpful Tip: Track by e-mail address

15. How often Every academic year End of Fall and Spring Semesters Beware of survey fatigue and competing surveys

16. Respondents

17. What information do we collect? Background information Impact Goal achievement Site Evaluation Self Reflection

18. Background Information: Framing the student experience Question Logic

19. Impact and Motivation

20. Goal achievement: Preparation

21. Site evaluation: Training and Supervision

22. Self Evaluation

23. Placement evaluation

24. Reflection

25. How do we use the information?

26. Reflective Practice and Engaged Scholarship Adapted from: Kellogg, W.A. (2002). Community development and environmental Quality: Benefits and challenges using a service learning model for university engagement. Journal of the Community Development Society 33(2), 72-90.

27. In practice… Challenges Exemplars Reflection Preparation Quality Learning Motivations

28. Example of multiple uses

29. Questions?

30. Contact Information Center for Service-Learning and Civic Engagement Michigan State University Student Services Building 556 E. Circle Dr. #345 East Lansing, MI 48824 Phone: 517-353-4400 Fax: 517-353-66631 E-mail: servlrn@msu.edu Web: servicelearning.msu.edu © 2012 Michigan State University Board of Trustees