1. Course Title

2. Colleen Billings, PHR HR Director & Small Business Consultant Grant Billings Music Store Owner & Customer Whisperer

3. Traditionalists Baby Boomers Generation X Millennials

8. Meaningful Work Participative Leadership Multi-tasking Regular Feedback Balance

9. Employee Referrals Social Media What’s In It For Them Be Honest – Don’t Oversell

10. Basics Behavioral Professionally Personal

11. Set Clear Expectations Invest In Training Early Frequent Check-in Establish a Lifeline

12. Use a Variety of Experiences Consider Online/Web for Basics Setup a WIKI

13. Interpersonal Communication Independent Problem-Solving Goal Setting

14. Committed, Connected, Creative Better Understand Your Newest Customers

15. Leverage Their Strengths –Technology –Social Relationships –Willingness to Learn –Willingness to Grow

16. Challenge Them!

17. Colleen Billings, PHR billings.colleen@yahoo.com Grant Billings grant@billingspiano.com @customerwhisper facebook.com/customerwhisperer Questions Thank you!