1. Chapter Eight Communicating Master Student Map

2. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 2 Why this chapter matters … Your communication abilities—including your skills at listening, speaking, and writing—are as important to your long- term success as your technical skills.

3. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 3 What is included … Communicating creates our world The communication loop: Listening The communication loop: Sending Communicating with coaches and with instructors Staying cool in the spotlight The fine art of conflict management Relationships can work Relationships change 7 steps to effective complaints Three phases of effective writing Phase 1: Getting ready to write Phase 2: Writing a first draft Phase 3: Revising your draft Giving credit where credit is due Writing and delivering speeches Power Process “Employ your word” Master Student Profile: Sheryl Swoopes

4. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 4 How you can use this chapter … Listen, speak, and write more effectively. Prevent and resolve conflict with other people. Experience more satisfying relationships in all areas of your life.

5. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 5 As you read, ask yourself: What if … … I could use my capacity to make and keep agreements as a tool for creating my future?