1. The Communication Process
Figure 15.1

2. Communication does not take place unless …
… a common understanding is reached

3. Myers-Briggs Type Indicator
An instrument for measuring a person’s preferences
Has widespread use
Uses four basic scales with opposite poles, resulting in 16 personality types

4. Things to Consider
Categorizing and generalizing people can be “dangerous”
But the MBTI is about understanding people
Self-reported data can be inaccurate
But there is a certain amount of inaccuracy in all data
Each type is a continuum scale
Your preferred type assumes a free choice
People respond against their type when presented with special circumstances or roles

5. Extroversion - Introversion
Where (primarily) do you get your energy?
E – the outer world of activity & words
I – the inner world of ideas & thoughts
Communication
Conflict Resolution
Motivation
Leadership

6. Sensing - iNtuition
How do you prefer to take in and process information?
S – by facts or familiar terms
N – by possibilities or new potential
Communication
Conflict Resolution
Motivation
Leadership

7. Thinking - Feeling How do you prefer to make decisions? Communication
T – focus on logic and objective considerations
F – focus on personal values and needs
Communication
Conflict Resolution
Motivation
Leadership

8. Judging - Perceiving How do you prefer to organize your life?
J – in a structured way, making decisions and always knowing where you stand
P – in a flexible way, discovering as you go
Communication
Conflict Resolution
Motivation
Leadership