1. Leading in Challenging Times Rochester Area Quality Council January 8, 2009 Barb Krantz Taylor 763-545-5997 bktaylor@thebaileygroup.com www.thebaileygroup.com

2. “Our ability to grow is directly proportional to an ability to entertain the uncomfortable.” -Twyla Tharp

3. Purpose Remind you of what you already know… You have what you need inside you. Others do too Under pressure, great leadership unleashes those inner talents, allowing greater innovation and problem-solving Explore how you will inspire yourself and others to bring your best

4. Leadership Challenges People are passive/frozen They look to leaders for “the fix” Leaders don’t have any more ideas than anyone else! If they do nothing or do the wrong thing, they may make it worse! So, what’s a leader to do?

5. Characteristics of an Effective and Ineffective Leader

6. Elements of Effective Leadership: Maturity Versatility Relationship Based Leadership

7. Self Awareness “We do not see things as they are…we see them as WE are.” -Rachel Naomi Remen

8. ABCD Model BELIEFS ABCDABCD Activating Events Beliefs Consequences Disputes

9. Versatility Becoming more adept at using a variety of interaction styles and complimentary skills to lead more effectively

10. Are You a Forceful or Empowering Leader?

11. Forceful and Empowering Leadership Styles Forceful  Leads personally  Takes a stand  Makes tough calls  Judgmental  Competitive  Intense  Confident  Persistent  Forcing function Empowering  Empowers others  Receptive to others  Compassionate  Appreciative  Team player  Realistic  Modest  Flexible  Fostering Function

12. Leading in Challenging Times Become more of who you are Help others do the same

13. Inspiring Stories

14. Behavior Change Model Awareness (Learning) Acceptance (Determination) Action (Energy)

15. “We can’t connect to the world around us unless we first connect with ourselves.” -Melody Beattie