1. PREVENTION Cleaning/Housekeeping BASIC MONTHLY CHECK OFF LIST (Minimum requirement): –Cleaning »Physical Cleaning »Clean internal dust bunnies with canned air or sweeper to prevent over heating motherboard »Turn PC off at night when not in use –Software Programs Cleaning Tools »Cookies – Use www.CCleaner.com to remove dangerous cookies and temporary files »Viruses – Verify last virus update and scan date to determine if you are still protected from virus attacks »Spyware, Trojans, Worms, Key loggers – Use MALWAREBYTES.ORG and manually click on update each time and then perform full scan

2. Maintenance - ADVANCED QUARTERLY CHECK OFF Tuning –Defrag (Defragmentation)– Re-aligns the files for faster access, similar to straightening up files when files folders have been removed and re-inserted numerous times –Chkdsk /f (Check disk /fix) – Files are on disk in segments much like index cards. When a segment (card) becomes full with data it opens another segment (card) to continue the data. The segments (cards) are connected by an index pointer. This task re-builds these indexes which speeds access and prevents lost data. –Disk Cleanup – Is a utility provided by Microsoft that identifies and optionally allows you to delete un-needed files –System restore – Is a utility provided by Microsoft that takes a snap shot of you entire disk drive that can be used to restore your system back in time. It can be used if your are hit with a virus/Trojan/Spyware that disables or cripples your PC. It would be like taking an image of body and being able to reset it to before you became sick. –MSConfig (Microsoft configuration startup file) – Displays all programs that are being loaded (installed) when your PC starts. To many startup programs slow your PC down by consuming RAM memory (calculation area). Most can be turned off.

3. HOW TO GUIDE: 120 pages available for reference or printing from Sun City Computer Club Web site. Review Table of Contents and Index for instructions on performing specific tasks. –Instructions: Under documents (left side) click on Computers – Misc Information Click on Tune up your PC Double click to open document titled “Golden Lakes Computer Club Trouble Shooting Guide” Select computers Misc Information Then select tune up your PC

4. Updating - Safe Program updates »Virus & spyware vendors – Accept virus vendor updates and manually update and run FULL scan after updating MALWAREBYTES.ORG »Adobe – accept and install updates as received »JAVA - accept and install updates as received »APPLE – if using ITunes »Microsoft Security Patches and updates – Verify updates have been downloaded and applied. Why do Microsoft systems require so many update patches verses Apple users? –Microsoft lost a court case in early 2003 which required them to publish their operating system programming code (Windows XP) to the world. This gave opportunity for ever computer hacker to attempt to break into their users system by planting viruses, Trojans, spyware, key loggers on their PC’s. This has been extremely costly for Microsoft who has released over 280 security patches in the past 5 years.

5. Backup Information and Data –Documents –Photos –Favorites –Desktop –System »Backup Programs or retain installation CD’s

6. RESURRECTION / REPAIR of PC How to Case Studies –ACTUAL COPIES OF WORKPAPERS : –Case 1 – PC crippled by virus and Trojan spyware attack, nuisance pop-ups would not allow user to function normally –Case 2 – Slow, grandson may have put porno on system accidently –Case 3 – Will not boot, black screen

7. Case 1 – PC crippled by virus and Trojan spyware attack, nuisance pop-ups would not allow user to function normally

8. Case 2 – Slow, grandson may have put porno on system accidently

9. Case 3 – Will not boot, black screen