2. Customer Committee 21 st October 2015 ASSET MANAGEMENT STRATEGY Debbie Whitfield Head of Property Services

3. Asset Management – what does it mean?  Assets – the buildings that CHS owns. –houses, flats, bungalows, –estates –Care Homes, Sheltered Schemes, Extra Care Schemes –Community Support Services housing –Nurseries –Offices  Management – what CHS wants to do with these assets –Landlord obligations –Other commitments –Longer term

4. Asset Management  Strategy needed to be reviewed – had been in place since October 2011  Majority of commitments made had been achieved  New Strategy approved by Board 20 th October 2015  Changes needed due to effect of rent reduction  Potential changes due to Right to Buy

5. Asset Management  Main changes –Obligation to continue meet Decent Homes Standard –Other obligations need to be met (gas safety, electrical safety etc) –Other commitments based on customer feedback –Other commitments as good landlord

6. Asset Management  Customer priorities –Improvements to keep energy bills low –Internal improvements –Works to aid customers to continue to live independently

7. Asset Management  Customer priorities –Improvements to keep energy bills low Replace gas boilers every 15 years; Replace non-gas heating systems every 20 years; Replace double glazed windows every 30 years; Replace external doors every 30 years; Review options for additional insulation or newer technologies

8. Asset Management  Customer priorities –Internal improvements Replace kitchens every 20 years; Replace bathrooms every 30 years; Provide more choice for customers when replacing kitchens and bathrooms

9. Asset Management  Customer priorities –Works to aid customers to continue to live independently Same amount of money allocated for Aids and Adaptations Continue to help customers apply for grants for some works

10. Asset Management  Other commitments –External redecorations to be every seven years –Internal redecoration of communal areas to be every five years –Neighbourhood maintenance – to be estate-based upgrades

11. Asset Management  Longer Term (next 5-10 years) –CHS needs to look at all of its properties –What can be done with these properties – need to consider all options: Keep them and continue to repair; Change the property – extend, use internal space differently etc; Decide not to keep the property