1. Preparing For Our Role At RLI

2. Learning Objectives  Successful Techniques for Working with Adult Learners  Understand Our Role…

3. What is Our Role? Facilitator or Instructor?

4. Working with Adult Learners

5. I hear and I forget... I see and I remember... I do and I understand. Confucius

6. How Adult Learners Remember  10% - What They Read  20% - What They Hear  30% - What They See  50% - What They See & Hear  80% - What They Say  90% - What They Say as we Act

7. Characteristics of Adult Learners  Are Self Directed  Prefer Facilitation to Academic Instruction  Have Different Needs and Learning Styles

8. Characteristics of Adult Learners  Need Conducive “Climate”  Use Past Experiences in Learning Process  Enjoy Relevant Activities

9. What is Our Role? Facilitators!

10. But What We Provide Is - Facilitated Education

11. Role of Facilitator

12. Good Facilitators...  Guide  Are Neutral  Introduce and Present Topic  Facilitate Exchange of Knowledge & Expertise

13. Good Facilitators...  Keep Discussion Focused  Control Rate  Depth vs. Agenda  Keep a “Safe” Environment

14. Role of Facilitator What skills are needed to be a good facilitator?

15. Create Conversation  Listen  Question  Get Participants to Share  Group to Solve Problems  Manage Conflict  Manage Participation

16. Guide Conversation  Accept Others  Empathize  Invisibly Guide  Keep Flow and Focus  Manage the Clock

17. Successful Techniques  Actively Listen  Use Questions  Use Eye Contact  Trust & Respect the Group  Use Names  Energy & Enthusiasm

18. Successful Techniques  Meet & Greet  Room Layout

19. Important Skills  Protect Ideas  Encourage Everyone  Avoid Negatives  Interested, Not Interesting  Speak Slowly & Clearly

20. Remember  Use Specific Examples  Avoid Interrupting  Don’t Respond Immediately  Clarify and Confirm  Use Humor Carefully

21. NonverbalCommunication

22. Nonverbal  7% is conveyed verbally  93% is conveyed nonverbally 38% tone of voice (vocal cues) 38% tone of voice (vocal cues) 55% body language (visual cues) 55% body language (visual cues) Albert Mehrabian (UCLA Prof. Psych)

23. Nonverbal Language  Your Body and Posture  Movement and Use of Space  Eye Contact  Facial Expression  Gestures

24. Use of Nonverbal Cues

25. QuestioningTechniques

26. Questions can…  Encourage analysis  Broaden group participation  Encourage sharing

27. Questions can…  Call Attention to Items That Have Not Been Considered  Use Conflict Constructively

28. Questions can…  Test the Strength of an Idea  Close the Discussion  Call Attention to Source of Information

29. Types of Questions  Open vs. Closed  Overhead  Relay  Directed  Reverse

30. DisruptiveBehaviors

31. Create and Protect a Safe Environment As a Courtesy to All

32. Disruptive Behaviors  Neighbor Discussions  Participant Dominates  Health Emergency  Losing Control  Disagree with Rotary Position

33. Disruptive Behaviors  Challenges You  Questions Your Credentials  Disagrees with Response  Participant Loses Interest  Use of Computers

34. Disruptive Behaviors  Interrupts Discussion  No Participation  Won’t Give Up Floor  Incorrect Information

35. Making It Run Right

36. Preparing Your Room  Projector/Computer/Screen  Flip Charts and Pens  Clock  Water  Notes, timing sheet  Arranging the seating

37. Preparing Your Room  Hand Outs  Flip Chart Scribe  Breakouts  Workgroups

38. Running Your Session  Start on Time  Have a Strong Opening  Have a Strong Close  End on Time

39. Your Role in RLI Stirring the Pot, Without Being the Cook