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Published byFrancis Gardner Modified over 9 years ago
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WAP Plus – Quality Subcommittee Kelly Cutchin Atlanta, GA; Sept. 13, 2012
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WAP Plus – 2015 Initiatives I.Streamline the Program II. Improve the Quality of Services III. Leverage Additional Resources IV. Take the Communications Initiative V. Encourage New Market Development
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Goal Work is completed 100% right, 100% of the time Results: Increased energy-savings rates Improved cost-effectiveness Long-term existence of WAP!
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Our Approach Identify “quality” in 4 program areas: – Audits – Installation – Inspection/Monitoring – Management Determine strategies for achieving that quality
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Quality Audit:
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Quality Installation:
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Quality Inspection:
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Quality Program Management: Final Inspection is not the right place to try and achieve quality results for the Weatherization Assistance Program.
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Strategies 1.Data Collection and Access 2.Consistent Program Monitoring Aligned with Up- to-date Field Standards Bases on SWS 3.Formal Assessment Process of Grantees and Subgrantees, Corrective Actions, and Removal 4.Properly Equipped Field Staff 5.Establish Competency Levels for Job Categories
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What does this look like in the field? 2 Grantees share experiences of setting and achieving the quality bar.
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