1. POM - J. Galván 1 PRODUCTION AND OPERATIONS MANAGEMENT Ch. 11: Human Resources and Job Design SUMMARY

2. BASIC POINTS HOW SHOULD THE MAIN ASSET (HR) BE MANAGED? Employment strategies Follow demand (lay off) Hold employment Work schedules Standard work schedule Flex-time Flexible work week Part-time Job design Components of job design Specialization Expansion Enrichment Rotation Empowerment Labor standards Time studies Work sampling POM - J. Galván 2

3. QUESTIONS What are some of the worst jobs you know about? Why are they bad jobs? Why do people want these jobs? If you were redesigning a job described to suit a worker better, what changes would you make? Are your changes realistic? Would they improve productivity (not just production, but productivity)? How would you define a good quality of work life? What is the different between job enrichment, job enlargement, job rotation, and job specialization? Do you know of any jobs that push the man-machine interface to the limits of human capabilities? Why prepare flow diagrams and process charts for tasks that are poorly done? What are the major characteristics of a good job design? POM - J. Galván 3

4. QUESTIONS (II) Describe the procedure of work measurement. Explain the work sampling technique of work measurement. Write a detailed note on work study and its importance in today’s production environment.

5. POM - J. Galván 5 MOTIVATION IS NOT ONLY DRIVEN BY MONEY

6. POM - J. Galván 6 BUT BEWARE OF TOO MUCH EMPLOYEE EMPOWERMENT!

7. POM - J. Galván 7 AND WHAT ABOUT THE WORLD CUP? GENTLY PRESS THIS ARROW