1. Operational Monitoring Plan 2009-2010 South Plains Community Action Association Head Start & Early Head Start Division

2. Monitoring Humor A young couple moves into a new neighborhood. The next morning while they were eating breakfast, the young woman sees her neighbor hanging the wash outside. “That laundry is not very clean,” she said. “She doesn’t know how to wash correctly. Perhaps she needs better laundry soap.” Her husband looked on, but remained silent. Every time her neighbor would hang her wash to dry, the young woman would make the same comments. About one month later, the women was surprised to see a nice, clean wash on the line and said to her husband, “Look, she has learned how to wash correctly. I wonder who taught her.” The husband said, “I got up early this morning and cleaned our windows.”

3. How Do We Monitor? Interviews IInterview staff at all levels of the organization DDo the interview responses correspond? Documentation DDoes the documentation support interview responses? DDoes ChildPlus reconcile with the documentation in the folders? Observations AAre the interview responses and documentation put into practice? DDo we practice what we preach?

4. Levels of Monitoring Federal Review External consultants with expertise in Head Start service areas Triannual Emphasizing compliance with the Performance Standards Evaluating services and systems Local Self – Assessment Groups of people – with and without Head Start experience Annually Emphasizing program improvement per site Evaluating systems – what’s working or not  Develop training and technical assistance plans  Assess program needs  Utilize in strategic planning  Relate to community resources

5. Levels of Monitoring On-going Monitoring Internal personnel with Head Start experience and expertise Completed monthly using cycles  TDFPS  Human Resources  Health  Family Services  Education, Mental Health, Disability  Transportation Emphasizing on quality control by reconciling services and documentation Use ChildPlus reports and detailed monitoring spreadsheet C – complete 1 – needs completion or corrections

6. Detailed Monitoring Spreadsheet

7. Questions Monitors Olivia Barbosa Olga Salazar Brent Butler 2201 34 th Lubbock, Texas 79411 762-8815