1. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Ganit Poleg-Spark, EESJ Services Conflict Management – Mindset & Approach 18.11.2015

2. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Conflict The tension that is created in the gap between parties’ perceptions, values, needs, interests or concerns

3. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The benefits and risks of conflict The Goldilocks Principle

4. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Conflict Management Styles Assertiveness- concern to self Cooperation-concern to others Style will vary depending on situation. The secret is applying the right strategy to situation

5. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The Action- Reaction/ Learning Cycle Trigger DiagnosisConclusion Action

6. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Difficult Conversations How to transform them into meaningful learning opportunities

7. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Superpowers

8. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The Challenges of Difficult Conversations Discuss in your groups  What your various experiences in regards to Difficult conversations have in common?  What seem to work really well in these situations?  What are the barriers that stand in your way to be more confident in initiating and conducting difficult conversations better?

9. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Barriers

10. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Transforming Difficult Conversations Workshop Internal Skills The ability to work with your thoughts and feelings BEFORE and DURING a conversation, so that you can use the external skills. Preparing/ coaching for a difficult conversation External Skills The things we need to do or say in a conversation to help it go better. Conducting Meaningful Conversations- framework

11. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J “Courage is the most important of all the virtues, because without courage you can't practice any other virtue consistently. You can practice any virtue erratically, but nothing consistently without courage.” Maya Angelou