1. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 1 Mastering Interpersonal Communication

2. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 2 Improve Team Performance Clarify purpose Communicate effectively Build consensus Think creatively Stay focused Resolve conflict

3. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 3 Overview of Teams Advantages More information Diversity of views Support for solutions Improved performance Disadvantages Groupthink Hidden agendas Free riders High costs

4. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 4 Collaborative Writing Select collaborators Agree on project goals Avoid writing as a group Verify tools and techniques Take time to bond before starting Clarify responsibilities and processes

5. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5 Online Collaboration Content management systems and wikis Groupware and shared workspaces

6. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 6 Develop Etiquette Skills Business settings Social settings

7. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 7 In Business Settings First impression Personal appearance A genuine smile Telephone skills

8. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 8 In Social Settings First impressions Personal introductions Appropriate discussions Business meals Mobile phones Online activities

9. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 9 Productive Meetings Preparation Leadership Technology

10. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 10 Preparing for Meetings Identify your purpose Select participants Choose the time and facility Set the agenda

11. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 11 Leading and Participating Stay on track Follow the rules Invite participation Participate actively Close effectively

12. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 12 Meeting Technologies Virtual teams Virtual meetings Teleconferencing Videoconferencing Web-based systems

13. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 13 Improving Listening Skills Build relationships Promote innovation Manage diversity

14. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 14 Types of Listening Content listening Critical listening Empathic listening Active listening

15. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 15 The Listening Process Receiving Decoding Remembering Evaluating Responding

16. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 16 Barriers to Listening Physical reception Selective listening Prejudgment Selective perception Little common ground Memory problems

17. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 17 Nonverbal Communication Complement language Reveal the truth

18. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 18 Categories of Nonverbal Communication Facial expressions Gestures and posture Vocal characteristics Personal appearance Touching behavior Time and space