1. Indiana 2005: Utility Billing and Collection Reporting Prepared By: Roger Colton Fisher, Sheehan & Colton Belmont, MA 02478 Coalition to Keep Indiana Warm October 2005

2. The Affordability Problem: Indiana 2004 Affordability Gap Total: $292.8 million Htg/Clg: $181.6 million 2006 Affordability Gap Total: $523.4 million Htg/Clg: $379.3 million

3. The Data Reporting Problem Lack of uniform collections data Lack of any low-income data Lack of baseline data Lack of time-series data

4. The Participating Utilities American Electric Power Company (AEP) Cinergy/Public Service of Indiana (PSI) Citizens Gas & Coke Utility (CGCU) Indiana Power and Light (IPL) Northern Indiana Public Svc Co. (NIPSCO) Vectren Energy Delivery

5. The Findings: Average Monthly Bills Residential Feb: $143 March: $133 April: $99 May: $78 June: $73 Low-Income Feb: $146 March: $136 April: $98 May: $77 June: $69

6. The Findings: Accounts in Arrears Residential Feb: 26% March: 25% April: 32% May: 32% June: 30% Low-Income Feb: 72% March: 78% April: 65% May: 53% June: 62%

7. The Findings: Dollars in Arrears to Billed Revenue Residential Feb: 18% March: 23% April: 24% May: 23% June: 22% Low-Income Feb: 76% March: 94% April: 103% May: 115% June: 108%

8. The Findings: Average Dollars in Arrears Residential Feb: $208 March: $142 April: $132 May: $109 June: $96 Low-Income Feb: $148 March: $127 April: $143 May: $127 June: $103

9. The Findings: Size of Arrears in “Bills Behind” Residential March: 0.96 April: 1.06 May: 1.05 June: 1.15 July: 1.16 Low-Income March: 0.89 April: 1.13 May: 1.23 June: 1.27 July: 1.32

10. The Findings: Dollars on Deferred Payment Plans for Arrears Residential Feb: 6% March: 9% April: 11% May: 13% June: 13% July: 10% Low-Income Feb: 25% March: 25% April: 31% May: 10% June: 9% July: 7%

11. The Findings: Accounts on Deferred Payment Plans for Arrears Residential Feb: 7% March: 7% April: 7% May: 7% June: 6% July: 4% Low-Income Feb: 10% March: 16% April: 17% May: 12% June: 9% July: 7%

12. The Findings: Disconnections: The Logical Result Residential Feb: 8,897 March: 13,774 April: 21,160 May: 19,790 June: 16,764 Low-Income Feb: 198 March: 1,796 April: 3,556 May: 3,413 June: 2,705

13. The Findings: Reconnections: What Happens After Residential Feb: 0.79 March: 0.62 April: 0.68 May: 0.68 June: 0.70 Low-Income Feb: 1.58 March: 0.26 April: 0.58 May: 0.54 June: 0.57

14. The Findings: Accounts on Levelized Budget Billing Plans Residential Feb: 12% March: 12% April: 12% May: 11% June: 11% July: 10% Low-Income Feb: 9% March: 9% April: 9% May: 8% June: 8% July: 8%

15. For more information: roger@fsconline.com

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