1. Evaluation Concepts

2. Evaluation Concepts Evaluation Concepts Evaluation Evaluation Reporting Reporting Overview

3. Working Definition: “ EFFECTIVE EVALUATION” is the accurate assessment of individual performance. assessment of individual performance. EVALUATION Evaluation Concepts

4. REPORTING Working Definition: Action(s) taken to report on a subordinate’s performance (or behavior) either in writing (formal) or verbally (informal).

5. TYPES OF EVALUATIONS Evaluation Concepts TYPES OF REPORTING

6. PRINCIPLES OF EVALUATION Establish Effective Standards Observation Measurement

7. EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.” Evaluation

8. “Successfully complete all volumes of CDC’s” “Attain at least a 70% on all volume review exercises of CDC’s in six months” EXAMPLE OR NOT? Evaluation

9. USES FOR EVALUATION Worker Meeting Standards Worker Not Meeting Standards Track Typical Performance Deciding Work Assignments

10. PITFALLS OF EVALUATION Ratability Relevancy Variability Personal Bias/General impressions Currentness Logic

11. PRINCIPLES OF REPORTING Reporting

12. TYPES OF REPORTING Informal Formal

13. EXAMPLE OR NOT? “ I watched you help that customer and you did a great job.” and you did a great job.” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.” Reporting

14. USES FOR REPORTING Let workers know where they stand Provides a record of performance

15. PITFALLS OF REPORTING Positive or negative anticipation One-way communication Abstract reports Reports without data

16. Evaluation Concepts Summary  Evaluation Concepts  Evaluation  Reporting