1. Evaluation Concepts

2. Concepts Evaluation Reporting Overview

3. Working Definition Effective evaluation is an accurate assessment of individual performance Concepts

4. Working Definitions, continued Reporting: action(s) to take note of a subordinate’s performance (or behavior) Formal reporting (in writing) Informal reporting (verbal)

5. TYPES OF EVALUATION TYPES OF REPORTING Concepts

6. EVALUATION

7. Establishing Effective Standards Observing Measuring Tenants

8. EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.” Evaluation

9. EXAMPLE OR NOT? “Successfully complete all volumes of CDCs” “Attain at least a 70% on all volume review exercises of CDC’s in six months” Evaluation

10. Worker Meeting Standards Worker Not Meeting Standards Track Typical Performance Deciding Work Assignments Uses for Evaluation

11. Ratability Relevancy Variability Personal Bias/General Impressions Currency Logic Pitfalls for Evaluation

12. Informal Formal Reporting

13. EXAMPLE OR NOT? “ I watched you help that customer and you did a great job.” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.” Reporting

14. Let workers know where they stand Provides a record of performance Uses for Reporting

15. Positive or negative anticipation One-way communication Abstract reports Reports without data Pitfalls of Reporting

16. Concepts Evaluation Reporting Summary