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European Distributors Conference Quality Update 2 nd November 2011.

Published byAnnice Reynolds Modified over 9 years ago

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Presentation on theme: "European Distributors Conference Quality Update 2 nd November 2011."— Presentation transcript:

1 European Distributors Conference Quality Update 2 nd November 2011

2 www.humiseal.com SCORECARD INTRODUCED JANUARY 2011TO MONITOR KEY PERFORMANCE INDICATORS (KPIs)

3 www.humiseal.com KPITARGET Customer complaints0 Product recalls0 Customer rejects (unit of measure = 1 litre)500 ppm max. Customer complaints outstanding > 1 month0 Finished goods stock scrapped (litres)0 Supplier rejects0 Supplier complaints outstanding > 1 month0 Delivery performance95% min. Cycle timeTBA Manufactured batches RFT to specification80% min. Manufactured batches RFT to specification - all batches80% min. NCR reports from internal audits outstanding > 1 month0 NCR reports from external audits outstanding > 1 month0

4 www.humiseal.com

5 CUSTOMER COMPLAINTS JAN-SEPT 2011

6 www.humiseal.com

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13 SUMMARY APART FROM BLIP IN JAN, PERFORMANCE HAS BEEN STABLE SCORECARD ALLOWS US TO MEASURE PERFORMANCE OVER TIME WE CAN BENCHMARK OURSELVES AGAINST OTHER CHASE SITES & OTHER COMPANIES FURTHER KPIs TO BE INTRODUCED IN 2012

14 www.humiseal.com “ QUALITY IS NEVER AN ACCIDENT – IT IS ALWAYS THE RESULT OF INTELLIGENT EFFORT” John Ruskin

15 www.humiseal.com ANY QUESTIONS?

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