1. ERCOT Market Training Plan 2015 – 2016 (and beyond) Bill Kettlewell Manager of Market Training Executive Team Discussion May 13, 2015

2. 2 Current Offerings

3. 3 Instructor-Led Training Nodal 101 CRR Basic Training Program Resource 201* Settlements 301 Transmission 101 Wholesale Workshops LSE 201 S upplemented by Various Web- Based Trainings * Currently under revision

4. 4 Web-Based Training Resource Start-Up and Shutdown Nodal 101* Introduction to Data Extracts ORDC * User Interface Training Market Manager Outage Scheduler * Market Information System CRR System * Need revision soon

5. 5 What’s Missing?

6. 6 Instructor-Led Training Nodal 101 CRR Basic Training Program Resource 201 Settlements 301 Transmission 101 Wholesale Workshops LSE 201 ERCOT 101 Nodal 101 CRR Basic Training Program Resource 201 Settlements 301 Transmission 101 Wholesale Workshops Retail 101 LSE 201 Retail Workshops Retail Workshops Credit Management 2015 - 2016

7. 7 Web-Based Training Vision 2015 – 2016 (and beyond) Electricity Markets in ERCOT Nodal 101 Retail 101 ERCOT Intro and Overview ERCOT Intro and Overview User Interface Training User Guide Training Price Formation Market Manager Outage Scheduler CRR System Data Extracts Curriculum MarkeTrak Curriculum NMMS Upgrade ORDC LMPs and SPPs DAM LMPs and MCPCs Real-Time LMPs WBT versions of other ILT content

8. 8 Development Priorities

9. 9 Instructor-Led Training Complete Resource 201 ERCOT 101 Retail 101 Web-Based Training Retail 101 MarkeTrak Curriculum WBT versions of ILT courses Next Data Extract Installment(s)

10. 10 Staying on Target

11. 11 Staying on Target Curriculum Drivers Stakeholder Engagement ERCOT Business Client Services Market Participants Market Rules

12. 12 Staying on Target Measuring Effectiveness Stakeholder Feedback Surveys New LMS Rating System The “Huh?” syndrome Frequent Questions Settlement Disputes

13. 13 The Market Training Team Samantha Garza Market Instructor Kim Parish Instructional Systems Administrator Matt Tschetter Instructional Systems Developer Brian Beardsley Instructional Systems Developer *Also have Adjunct Instructors from Client Services