1. UC DIG REF CONFERENCE CALL AGENDA Friday May 2, 2014 1.) DigRef Operations Team Charge 2.) QP Updates 3.) Antoinette's Priorities 4.) Other

2. UC DIGREF OPERATIONS TEAM CHARGE SAG2 Revisions Complete Next Step: Operations Team Approval SAG2 Suggestion: Name Change

3. QP UPDATES March 2014 Advisory Board Conference Call: Report sessions to Quality Control Sessions of the Week Back-up staffing reconfigured Answering percentages Academics are below this year ( 66% compared to last year at 69%) May 2014 Enhancements & User Survey Results PowerPoint Presentation

4. ANTOINETTE’S PRIORITIES Become an official Operations Team (In Progress) UC DigRef Wiki - (Complete by end of Spring Quarter) Review Wiki content & update (including roster) Assessment Projects Ken's assessment - how well questions are answered by librarians on the patron’s campus, by other UC librarians, and by the academic queue Frank's assessment - Santa Cruz QP usage. How many questions do we as a system get from unaffiliated patrons (In Progress) QP Issues Create shared UC scripts (Team assistance) Policy Pages (Team assistance) Review Suggestions for Improvements Update Future Projects QP training difficult to navigate - place all training in a central location Marketing the service Other Ideas? Work with Ken on creating html schedule

5. OTHER… Ellen Meltzer’s retirement – Design a certificate, other ideas? Operations Teams Overview Contract Renewals