1. Certificate in Employability Skills Customer Fulfilment Centre Day 5 Working as Part of a Team

2. Learning Objectives By the end of the end of the session you will: 1.state what is meant by the term team 2.give an example of a successful team 3.list different types of team 4.list different team roles 5.list the factors that make a team effective 6.give the benefits of team working 7.plan to work towards a team task 8.complete a team task.

3. What is a Team? 1.A group of people travelling on the same train 2.A group of people playing football 3.A group of people collecting for charity 4.A group of people shopping in a supermarket

4. What is a Team? A team is a group of people who are working to a common goal. 2. A group of people playing football 3. A group of people collecting for charity

5. Groups vs. Teams Groups Roles unclear Vague goals, norms General process Individual focus Teams Roles specific Specific norms Detailed process Team focus

6. An Effective Team The England FIFA Women’s World Cup team 2015 beat the German team. It was the first time any English world cup team had done this in 20 previous attempts.

7. Team Roles Team leader – assigns tasks to different members, oversees team plan, supports and motivates. People who are good at problem solving People who think things through carefully before acting. People who are good at bringing the team together People who see straight away what needs to be done and gets on with it. People who are creative. People who give essential support (cleaners, suppliers).

8. Look at the task Plan the task Plan team roles List support needs Do the task Team Task

9. Certificate in Employability Skills Customer Fulfilment Centre Day 5 Working as Part of a Team