1. Customer Service Essentials

2. Walk In The Customer Shoes Greet Me. Greet Me. Value Me. Value Me. Help Me. Help Me. Listen To Me. Listen To Me. Invite me Back. Invite me Back.

3. First Impressions

4. Did you know that 80% of communication is non-verbal

5. Phone Etiquette 86% of the message received is through tone of voice!

6. How to Handle Angry Customers http://www.liveleak.com/view?i=2c0_1249654686

7. Because I take care Of myself first, I can take care of others even better

9. SacWorks Website & Event Calendar SacWorks SacWorks

10. SacWorks Events Calendar  The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.SacWorks

11.  Your Success Starts Here!

12. Thank you!