1. Senior Design Lab Policies Presented by: Trey Murdoch CSC IT Staff

2. IT Staff Introductions Brief Student Introduction Overview of student computing and equipment resources Best way to get IT help Trey’s Top Secret Tips to help get an A in Senior Design Student Questions Agenda

3. Trey Murdoch – Windows Server, VMWare, Networking Chris Gurley – Linux and Android Tyler Puckett -- Windows, Mac and iOS Brianna Lofton -- Web Design Marhn Fullmer – Networking Lab Support Carlos Benavente – Web Designer, IT Manager ●200 to 250 lab computers ●70 faculty ●15 staff ●Almost 2400 students ●Labs that service another 1200 CSC IT Staff

4. ●LAPTOP OS POLL Getting to Know You

5. ●Pure virtual environment: dictated by space and resources ●VMWare ESXi ●Vcenter management ●Remote Access from on and off campus ●Available upon request ●CSC IT Not staffed for personal laptop repair Virtual Machines -- It’s How We Roll

6. OS Loads we provide Windows 8.1 (x86 and x64) with Office 2013 Windows 7 (x86 and x64) with Office 2010 Server 2012 R2 - Preferred Windows OS Server 2008 R2 Red Hat 6/7 Server and Desktop [preferred Linux distro] Help available with other Linux distros [Ubuntu, Arch, etc.] Mac OS X 10.8, 10.9, 10.10 Please let us know BEFORE you reload your computer What’s on the OS Menu?

7. ●All virtual machines are behind a firewall but have an external IP address ●Also have a DNS Name Networking Setup

8. ● Direct Connect (preferred) o connect directly to assigned VM: ie, sd-vm00.csc.ncsu.edu o RDP by default on port 4040 o SSH advised for Linux loads o works on campus (wireless) Server 2012 R2 UN/PW: adminuser Please do not mess with the Administrator account RHEL 6/7 UnityID/PW Other OSes available VMs - Connecting from Campus

9. ●VPN is required when not using campus wireless o what is it? o connecting info available at vpn.ncsu.edu o detailed info here: http://www.wolftech.ncsu.edu/support/support/NCSU_VPN o works on Mac and Windows o works on RHEL and Ubuntu as well o also version for iOS and some Android flavors ●Also available to sponsors VMs - Connecting from Home

10. VMs - Trouble Connecting? vCenter (console access) https://vcenter.csc.ncsu.eduhttps://vcenter.csc.ncsu.edu -- notice the.CSC unityID and password web client: turn machine on/off, adjust settings, console access Must be on-campus or connected via VPN Port Forwarding through firewalls

11. ●Android Phone and Tablet Checkout ●Android Phone and Tablet Returns Additional Equipment - part1

12. iOS development - University Program ●Personal or University Mac ●University Owned iOS device only ●Please do NOT reload them ●Do NOT turn on “Find my iPad/iPhone” Additional Equipment - part2

13. ●Software installed by students o Freeware o Dreamspark/VMAP o The “Best Effort” Rule o No P2P file sharing ●Software requests from IT staff o Available Already: Acrobat Professional MS Office 2010 and 2013 o Software to buy o Installation problems o Software Recommendations ●University purchased software may NOT be installed on student owned laptops Available Software

14. ●Is for o VMs o Software o Phone/Tablet o IT Advice or help ●Not for o Contacting advisors and faculty o Non IT materials o Dating Advice o Questions on the meaning of life Resource Requests

15. ●Single Point of Contact per incident ●Resource Request form on CSC 492 website o This creates a ServiceNow Incident and cc's your faculty advisor along with Ms. Heil ●You’ll receive an e-mail with your incident number (from csc_help@ncsu.edu) csc_help@ncsu.edu o Reply to this e-mail to communicate with IT staff You can see the incident number in subject line Marks the incident as active in IT staff queue ●Please reply to IT staff e-mails ●Please DON’T e-mail IT staff directly. Resource Requests

16. ●If requesting software include the following: o Cost (if any) o Purpose o Web link o Why? ●Haven’t Heard Back? ○Make sure you received a incident number ○Check your e-mail, we might be waiting on you ○After a few business days, e-mail us Resource Requests

17. ●Use the resource request form. Don’t E-mail IT directly. ●Try it on your own, you might learn somethin’. ●If you have questions, ask. We want to help. ●Respond to e-mails. ●FOLLOW ALL DIRECTIONS How to Get an A...

18. Follow Directions A POW B C D You made my day...Punk

19. Questions?